Privacy Policy
Last updated: July 12, 2026
Hive Medal Co. ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit hivemedalco.com or place an order, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly to us, including:
- Order information: name, email address, shipping address, and payment details when you place an order. Payment card details are collected and processed directly by our payment processor, Stripe — we do not store your full card number on our servers.
- Contact form submissions: name, email address, and any message you send us through our contact form.
- Account information: if you create an account or sign in to check your order history, we store your email address and order history.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer service
- Respond to questions submitted through our contact form
- Send you order confirmations and shipping updates
- Send you marketing emails, but only if you've opted in to receive them
- Improve our website and product offerings
Who We Share Information With
We do not sell your personal information. We share information only with the service providers that help us run our store:
- Ecwid — our e-commerce platform, which processes orders and stores order/customer records
- Stripe — our payment processor, which handles payment card information directly
- Netlify — our website host, which stores contact form submissions
- Zoho Mail — our email provider, used to communicate with you
- Shipping carriers (USPS, UPS) — to deliver your order, which requires sharing your shipping address
Each of these providers has its own privacy practices governing how they handle your information.
Cookies
Our website and our e-commerce provider (Ecwid) may use cookies to keep your shopping cart working correctly as you browse. If we add analytics or advertising tools in the future, we will update this policy to describe what additional data they collect.
Your Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we've collected about you, request its deletion, and opt out of its sale (we do not sell personal information). To exercise any of these rights, contact us using the information below.
Data Retention
We retain order information for as long as necessary to fulfill orders, comply with tax and accounting obligations, and resolve any disputes. Contact form submissions are retained for as long as needed to respond to your inquiry.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this privacy policy or how we handle your information, contact us at hello@hivemedalco.com.